After receiving your payment for a direct top-up, we send the order to your provider whereupon they can credit the amount directly to your mobile phone balance. We ourselves are not a part of a provider and have no access to data indicating that your credit has successfully been added. If your top-up is not immediately credited, it may be delayed due to a technical error. We advise you to switch your mobile phone off and on so that the device automatically searches for the latest network data.

Should the credit still not be available, please contact the customer support of your provider.