There might be different reasons why you cannot redeem a top code with your provider:

  • The top up platform of your provider is temporarily unavailable due to a technical problem. This problem is usually solved within a few hours, please try again later.
  • You have entered a wrong code or you have entered the code incorrectly. Please check your entry and try again
  • You have purchased a top up code from a different provider which is not compatible with your provider. Please check if you have purchased credit from the same provider as your SIM card.

If after checking all the above issues you still have problem with topping up, we advise you to contact the customer service of your provider. The customer support representatives of your provider can check why the top up fails using the top up code and serial number. Usually, they can resolve the issue right away or manually top up.